Payment Policy
Accepted Payment Methods
At Pet Pillow Custom, we offer secure and convenient payment options to ensure a smooth checkout experience. We currently accept the following payment methods:
- American Express (AMEX)
- Visa
- MasterCard
- UnionPay
- PayPal
All payments must be completed at the time of purchase before an order is processed or shipped.
Secure Payment Processing
Your security is our priority. All transactions on our website are processed through encrypted and secure payment gateways. We use industry-standard SSL (Secure Socket Layer) technology to protect your personal and financial information.
- Your payment details are never stored on our servers
- All payment information is handled securely by trusted third-party providers
- Our website is regularly monitored to ensure a safe shopping environment
Currency
All prices displayed on our website are shown in the applicable currency at checkout. If your payment method uses a different currency, your bank or payment provider may apply currency conversion rates and additional fees.
Pet Pillow Custom is not responsible for any currency conversion charges or international transaction fees imposed by your payment provider.
Payment Authorization
By placing an order, you confirm that:
- You are authorized to use the selected payment method
- All billing information provided is accurate and complete
- The payment method has sufficient funds or credit available
We reserve the right to cancel or refuse any order if payment cannot be verified or is suspected of fraud.
Payment Issues
If your payment is declined or fails, please:
- Double-check your card details (number, expiry date, CVV)
- Ensure sufficient funds are available
- Contact your bank or payment provider for further assistance
Alternatively, you may choose a different payment method such as PayPal.
If issues persist, feel free to contact our support team.
Contact Information
If you have any questions regarding payments, billing, or transactions, please reach out to us:
Store Name: Pet Pillow Custom
Contact Email: petpillowcustom@gmail.com
Phone Number: +86 15899958108
Company Address: Room 6879, 3A Floor, Building 4, No.50 Juyuan Street, Baiyun District, Guangzhou, Guangdong Pronvince, China
Contact Form: https://www.petpillowcustom.com/pages/contact-us
Customer Support: We strive to respond within 48 Business Hours
Fraud Prevention
To protect our customers, we may perform additional verification checks on certain orders. In some cases, we may request further information before processing your order.
Orders flagged as high-risk may be delayed, canceled, or refunded at our discretion.
Changes to This Policy
Pet Pillow Custom reserves the right to update or modify this Payment Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.